France is the first tourist destination of the world, it is one of the countries that have the most hotels in Europe.
We have all our own definition of luxury. Some people say it is inaccessible, others define it as the rarity, the authenticity, the elegance.
France manages to satisfy an international clientele which is demanding.
The French Savoir-Faire comes down to services that the hotel proposes to customers. The client’s experience comes first, contact is essential.
French Luxury Hospitality
An example of hotel which comes to mind when I speak about French luxury hospitality: the Bristol. Well-known Parisian 5* hotel around the world.
A swimming pool, rooms and suites with an interior, which well makes us, understand that we arrived in the capital: it is what every customer looks for.
A classic style adored by clients of the whole world. It is especially its spa and its custom-made services that make the difference. When I speak about custom-made service, I think of the services according to the needs of the client. It is what represents the French excellence.
If I get ready to have a stay in Bristol, if I wish to decorate the room to my taste, I want pink walls, a sieved blue light and silk curtains, the room will be totally revisited.
If my daughter celebrates her birthday during my stay in Paris, I can ask to the staff to go and find me a Baby Dior’s dress and a personalized cake which we shall have for dinner.
The richest people don’t turn attention to the fact that it is a luxury hotel, what imports them most, it’s “Made in France”, the French-style excellence service.
When a foreigner comes in France today, that is not to carry of the luxury but to live a luxurious experience.
The hotel of tomorrow will be a connected hotel in which your desires will be executed immediately.
Who has never dreamed simply having to click on a button to make our dreams come true?
It is in France that this will happen, and this by integrating French savoir-faire.
We believe in the alliance of the luxury and the digital. Being this one at the heart of all our discussions today.
November 16, 2016 I Clara
November 15, 2016 I Clara
To ally both would allow the hotels to propose, to their customers, services more than personalized by creating an interaction in an attractive way.
The Accor group reinvented the clientele experience in his hotels thanks to a digital experience from the check-in and up to the check-out. It reinvented the reception of the client. Then, why not luxury hotels?
To propose a more than perfect service, a unique experience, a place in which the client feels at home.
Bring a little of freshness to the French luxury hospitality, it is what would be needed!
And you, what do you think of the appearance of the digital in these hotels?